Overview
Sanesra3D is committed to excellence and the full satisfaction of our customers. Every part on www.sanesra3d.com is 3D printed to order in-house, then carefully packaged and dispatched as quickly as we can. We work hard to get your order to you on time — please allow a little extra during public holidays and peak periods that may affect delivery.
Shipping coverage
We ship worldwide for eligible orders. Availability, carrier options and delivery timelines depend on your destination, the couriers serving your region, and any customs processing that applies.
If we cannot ship to your address for any reason, we will contact you before starting production and offer a refund or an alternative.
Order processing & dispatch
Every part is custom-manufactured, so processing takes time. Most orders are printed, post-processed and dispatched within 4–10 business days. Orders are not shipped or delivered on weekends or public holidays.
Processing time can vary depending on:
- Part complexity and size;
- Quantity and material chosen;
- Finishing and post-processing requirements;
- Current order volume in the workshop.
During high-volume periods, shipments may be delayed by a few days. If there is a significant delay to your order, we will email you with an update.
Delivery times
Delivery time is separate from processing time. Once your parcel is dispatched, transit time depends on the courier and your destination. A tracking number is emailed to you as soon as your order ships, so you can follow it every step of the way.
Wrong address disclaimer
It is your responsibility to make sure the shipping address entered at checkout is correct and complete. We begin processing orders quickly, so there is only a small window in which an address can still be updated.
If you notice a mistake, please email support@sanesra3d.com immediately with your order number and the correct address. We will do our best to fix it before the parcel is dispatched.
Undeliverable orders
Orders returned to us as undeliverable — because of an incorrect address, a refused delivery or an unclaimed parcel — may be subject to additional handling and re-shipping fees. Any re-shipment will require confirmation of the correct address and payment of the applicable cost before the order is sent again.
Lost or stolen packages
Sanesra3D is not responsible for packages marked as "delivered" by the carrier but not received by the customer. If your tracking shows the parcel was delivered to your address and you have not received it, please:
- Check with anyone else at the address and with neighbours;
- Contact the courier directly with your tracking number;
- Report the incident to your local authorities if you suspect theft.
We are happy to share whatever tracking information we have to help with your claim.
Returns & shipping
Return eligibility and timeframes are governed by our Refund & Return Policy. Because parts are made to order, returns are limited to items that arrive faulty or that do not match the confirmed order specification.
Where a return is approved, unopened and unused items may be returned within 7 days of delivery. Return shipping costs are the customer's responsibility unless the return is due to our error.
Production delays & out-of-stock materials
If a material becomes unavailable after your order is placed, or an unexpected issue affects production, we will contact you with the options below:
- Cancel and refund the affected item(s) and ship the rest of the order;
- Offer an alternative material with an updated quote;
- Provide a revised production timeline for the original material.
Customs, import duties & taxes
International customers: customs duties, import taxes and any additional fees charged by your destination country are the responsibility of the customer. These charges are set by your local customs authority and are settled on arrival — Sanesra3D has no control over them and cannot predict the exact amount.
If you refuse a delivery to avoid customs charges, the order will be treated as undeliverable under Section 06.
Acceptance
By accessing our website and placing an order with Sanesra3D, you acknowledge that you have read, understood and agreed to the terms of this Shipping Policy.
Contact information
Any questions or comments about shipping? We are happy to help:
- Email — support@sanesra3d.com
- Website — www.sanesra3d.com